Instructor

Bernard Kandawasvika

Category

General|Marketing

Review

Customer Service and Experience

Lifetime

All levels

8 lessons

4 quizzes

28 students

Overview
Curriculum
Instructor
Reviews

This course is for those professionals who wish to improve their customer service and customer experience

Related

Curriculum

9 Sections
8 Lessons
Lifetime

Expand all sectionsCollapse all sections

Introduction
2
- 2.1
  CS Lesson 1
  2 Hours
- 2.2
  Customer Service Ex 1
  10 Minutes5 Questions
Customer Service: Communication Skills
1
- 3.2
  CS Lesson 2
  45 Minutes
Customer Analysis: Knowing Your Customer
1
- 4.2
  CS Lesson 3
Calming Upset Customers
1
- 5.2
  CS Lesson 4
  40 Minutes
Telephone Customer Services
1
- 6.2
  CS Lesson 5
Internet Customer Skills
1
- 7.2
  CS Lesson 6
Time Management Strategy
1
- 8.2
  CS Lesson 7
Customer Service
2
- 9.1
  CS Lesson 8
- 9.2
  Customer Service VII
  10 Minutes0 Questions
Customer Service Final Examination
2
- 10.1
  Customer Service Final Examination
  90 Minutes50 Questions
- 10.2
  Customer Service Exercise VIII
  25 Minutes10 Questions

Bernard Kandawasvika

Requirements

Open Entry

Features

Self Paced Online Lessons